Home / Frequently Asked Questions

Orders

We try to make the process of ordering your new Stormforce Gaming PC as straightforward as possible. Here are the answers to a few common queries.

You can access your Stormforce Gaming customer account by following this link

When your order is first received, it will show status Processing. This means we are loading the order into our systems and scheduling it for build (or preparing it for dispatch, if you’ve ordered a Next Day Gaming PC). 

If you’ve ordered a custom or built-to-order system, your order will move to In Build and Testing whilst our expert team assemble the components and subject the PC to an industry leading testing process, to ensure that when your order arrives it’s ready to play and fully optimised to deliver maximum performance. 

When your system has passed all of our tests and checks, it’ll be securely packaged using our bespoke packaging solution to make sure it’s fully protected in transit, and will then be passed to the courier for delivery to your door. At this point, the order status will change to Shipped

Once we’ve received confirmation from our courier partner that the PC has been successfully delivered, the order status will change to Complete

You will receive an email notification at each stage of the process, however should you have any questions about where your order is up to please get in touch. Please be aware that some email providers may filter automated emails into your “Spam” or “Junk” folder, so it’s always worth checking in case we’ve been in touch with an update for you.

Most of our systems are delivered by DPD, using a fully tracked next working day service. 

Where your PC has been dispatched with DPD you will receive a confirmation by email and SMS when the package is handed over advising you of the expected delivery date, followed by a 1hr timeslot on the morning of the delivery. If the date or time isn’t convenient, you’ll have the option to reschedule.

For higher specification, bespoke builds we may occasionally use a specialist courier to deliver your PC. If this applies to your order, we’ll be in touch with more information when the system is ready to ship.

Delivery to Mainland UK and Northern Ireland is included FREE OF CHARGE for all orders over £99. 

Delivery to Ireland and the Channel Islands is charged at £19.99

If you’ve ordered a Next Day Gaming PC it’s not usually possible to change the configuration as these systems are already built, tested and packaged so that we can get them out to you as quickly as possible. We’d be happy to quote you for a bespoke build which meets your requirements, so please get in touch with our sales team who would be happy to help.

For custom or built-to-order systems, we can usually make amendments up to the point where your order enters the Build and Testing process.

We really hope that you won’t choose to cancel your order, however should you need to for any reason you can find more information here

If you select a system from our Next Day Gaming PCs range, and your order is received by 2pm, we will dispatch this for delivery to you on the next working day.

For bespoke and built-to-order systems, we advise of the estimated lead time on the product page directly above the Add To Basket button. If you use the “Supercharge Your PC” option to upgrade components, please note that this will extend the lead time to 7-10 working days. 

Please be advised that business days are Monday to Friday, excluding public holidays. Stormforce Gaming do not work weekends. 

 

Stormforce Gaming may, from time to time, offer discounts on products by way of a code entered at checkout. Discounts can only be applied to full priced products, excluding clearance lines, and only one discount code may be applied per order.

Orders for delivery to Ireland and Channel Islands are accepted subject to payment of a £19.99 delivery fee.

The 3 year warranty offered on systems delivered to Ireland, NI and Channel Islands is on a return to base – you are responsible for the costs of collecting and returning your PC if repairs are required within the warranty period.

Orders delivered to Ireland, NI and Channel Islands will be charged and invoiced without UK VAT. You are responsible for payment of any customs or import duties and local taxes, including VAT and GST. Payments should be made upon request to the courier handling the customs clearance, or the local authorities as appropriate. 

Warranty & Support

All Stormforce Gaming PCs are covered by a fully comprehensive 3 year collect, repair & return warranty for the mainland UK.

For PCs delivered to Ireland, NI or Channel Islands the warranty offered is return to base. You are responsible for covering collection and return costs associated with any repair under warranty. 

Your comprehensive 3 year collect, repair and replace warranty includes collection and return of your PC to a mainland UK address, repair or replacement of any components as required and any labour costs associated with the repair.

Our repair process works like this: we will log the fault with our support team, who will run through diagnostics – hopefully, this does the trick and you’re back up and running!

We’re unable to provide a free in-warranty repair service where the fault has occurred as a result of customer induced damage. In this instance, it may be worth exploring whether you have any insurance which covers the PC against accidental damage.

Your comprehensive 3 year collect, repair and return warranty only covers hardware faults and only applies to the components supplied by Stormforce Gaming.

If you are outside of the mainland UK, different warranty terms will apply. Please get in touch for more information. 

Please note that this does not affect your statutory rights. 

All Stormforce Gaming PCs include FREE lifetime technical support. Please get in touch to log a support case and one of our expert technicians will talk you through the diagnostic process to help resolve any issues you may be experiencing. 

All new peripherals and accessories are covered by the manufacturers warranty, which will be a minimum of 1 year. 

Clearance items may not include the standard manufacturers warranty, however Stormforce Gaming will provide the following cover – 

Graded Warranty Periods:

New – 1 Year Warranty

Grade 1 – 1 Year Warranty

Grade 2 – 6 Month Warranty

Grade 3 – 3 Month Warranty

Please note that this does not affect your statutory rights. 

Game Bundle Promotions

We work in partnership with some of our key vendor partners to offer games bundled with certain qualifying systems – meaning you can start playing as soon as your new PC arrives.

If your chosen PC qualifies for a game bundle, you’ll be able to see this at the top of the product page.

Please note that whilst Stormforce Gaming facilitate the distribution of game codes on behalf of our vendor partners, the promotions are operated by the vendor and Stormforce Gaming are unable to accept responsibility for any promotion. Full terms and conditions can be found on the relevant promotion landing page.

A unique redemption code will be sent to you automatically by email when your order has been delivered. Look out for an email headed Your Stormforce Gaming order is now complete.

Please note this is a demo code and is not valid for use.

 

The process for redeeming your bundle and downloading your game varies depending on the criteria put in place by the vendor partner.

More details can be found here

Al Stormforce Gaming PCs which are supplied with Genuine Microsoft Windows 11 include 1 month Xbox Game Pass Ultimate.

Technical Questions

If your new Stormforce Gaming PC includes a dedicated graphics card (GPU), please make sure you are connecting your monitor into one of the graphics cards video connectors ports and not using the standard video ports from the motherboard.

Also please note, there maybe a plastic cap placed over the video outputs on the graphics card, you may need to remove the relevant cap to connect your monitor.

The following diagram shows how to connect your monitor:

Graphics Card Correct Connection

Please use the following screw guide to properly connect the Wi-Fi antenna.

If you are having issues connecting to Wi-Fi, please make sure that the two Wi-Fi antennas are screwed into the back of the PC.

A possible issue can be the driver, we have found that sometimes the wrong driver is installed by Windows.  It reports the card as working but when connecting it either does not connect or drops the connection during use. 

The driver update can be downloaded from: RTLWlanE_WindowsDriver_2024.0.4.208_Drv_3.00.0031_Win10.zip

This downloads as a ZIP file so will need to be extracted.  To perform this right click on the file and click on Extract All, this should then bring up a wizard with “Show extracted file when complete” ticked automatically (if not, please tick this).  Follow the wizard through and when complete you should be presented a series of files, run the Setup application and follow the prompts.

Once this has installed please follow the below which resets your network settings.

Click on Start

Select Settings

Select Network & Internet

Select Network Reset

Select Reset now

 

Band & Channel Issues

Systems equipped with a 300Mbps/2.4GHz WiFi card may experience connectivity issues with dual band routers provided by Internet Service Providers.
ISP supplied routers from BT, Plusnet, Virgin and SKY have both 5GHz and 2.4GHz channels enabled automatically.
They will usually have the bands combined by default which can cause connectivity issues.

If your WiFi network shows up as one SSID and not a seperated 2.4GHz and 5GHz channel, it may need to be separated in order to connect a 300Mbps WiFi card reliably.

Please refer to your specific internet router’s documentation on information on how to ‘separate WiFi bands’.

Once you have split the bands on your router, connect to the 2.4GHz WiFi band.

If you are experiencing connectivity issues after this, please follow our guide on how to update your WiFi drivers.

This guidance does not apply to Stormforce Gaming systems featuring high performance 5GHz or WiFi 6 network adapters.

If after performing the above you continue to have issues with the wireless please get in touch.