Cancellations, Returns & Repairs

RETURNING STORMFORCE UNITS FOR REPAIR
3 YEAR COLLECT, REPAIR AND RETURN WARRANTY

Our Stormforce Systems 3 year warranty covers repair or replacement of parts, including labour for a full 3 years for the UK only, excluding EIRE, NI and Channel Islands.

SYSTEM REPAIR GUIDE

If for any reason you are experiencing a problem with your system, please contact us on 01925 287 008 to speak to one of our expert advisers.

Our repair process works like this: we will log the fault with our support team, who will run through diagnostics – hopefully, this does the trick and you’re back up and running!

*Your warranty only covers hardware issues, not software

**If you are outside of your warranty period, we will provide a quote via email for repair. If you wish to process, payment can be made via a quick call. If you choose not to process – no problem, we’ll return your PC free of charge.

CANCELLING YOUR ORDER AND RETURNING STORMFORCE UNITS FOR A REFUND

*Unit must be returned within 28 days of purchase.

If you would like to cancel your order or return your unit and have purchased it directly through the Stormforce Gaming website please contact us https://www.stormforcegaming.co.uk/get-in-touch/ and we will cancel your order or collect the unit and give you a refund within 14 days of you placing your order.

Please note that custom build PCs, designed to your specification are not included in this cancellation policy and may only be returned if found to be faulty within 28 days of delivery. 

If you purchased your system through one of our resellers you will need to contact them directly.

Standard warranty terms and conditions apply outside of this policy. 

This does not affect your statutory rights. 

 

RETURNING PERIPHERALS AND GRADED ITEMS FOR REPAIR OR REFUND

We must be informed of your intention to return any peripheral or graded item within 30 days of receipt by contacting us on 01925 287 008 or by filling in the “Send us a message” form at the bottom of this page.

  • Once you have informed us of your intention to return your goods, they must be received by us within 7 working days of this notice. We withhold the right to reject any goods returned outside of this period.
  • Goods must be returned in their original packaging and in perfect condition. You must source a suitable method of returning the goods and take full responsibility for their safe return, taking out additional insurance if necessary.
  • We reserve the right to pass on any associated costs on returned damaged items.
  • Postage to the customer and return postage will not be refunded on peripherals and graded items.
  • Exceptions may be made if items were bought alongside a Stormforce Gaming PC.
CLEARANCE ITEM WARRANTIES

Due to the nature of clearance items, they won’t always ship with a manufacturer warranty as standard. We do offer a warranty with ourselves, but these warranties differ depending on the grade of the item. Each warranty period offers a repair or replacement if available. If a repair and replacement is not possible, we will refund the purchase.

Graded Warranty Periods:

New – 1 Year Warranty

Grade 1 – 1 Year Warranty

Grade 2 – 6 Month Warranty

Grade 3 – 3 Month Warranty

Frequently Asked Questions

Make sure you are connecting your monitor into one of the graphics cards video connectors ports and not using the standard video ports from the motherboard.

Also please note, there maybe a plastic cap placed over the video outputs on the graphics card, you may need to remove the relevant cap to connect your monitor.

The following diagram shows how to connect your monitor:

Graphics Card Correct Connection

Use the following screw guide to properly connect the Wi-Fi antenna.

If you are having issues connecting to Wi-Fi, please make sure that the two Wi-Fi antennas are screwed into the back of the PC.

wifi antenna

A possible issue can be the driver, we have found that sometimes the wrong driver is installed by Windows.  It reports the card as working but when connecting it either does not connect or drops the connection during use. 

The driver update can be downloaded from: RTLWlanE_WindowsDriver_2024.0.4.208_Drv_3.00.0031_Win10.zip

This downloads as a ZIP file so will need to be extracted.  To perform this right click on the file and click on Extract All, this should then bring up a wizard with “Show extracted file when complete” ticked automatically (if not, please tick this).  Follow the wizard through and when complete you should be presented a series of files, run the Setup application and follow the prompts.

Once this has installed please follow the below which resets your network settings.

Click on Start

Select Settings

Select Network & Internet

Select Network Reset

Select Reset now

 

If after performing the above you continue to have issues with the wireless please contact us.

Systems equipped with a 300Mbps/2.4GHz WiFi card may experience connectivity issues with dual band routers provided by Internet Service Providers.
ISP supplied routers from BT, Plusnet, Virgin and SKY have both 5GHz and 2.4GHz channels enabled automatically.
They will usually have the bands combined by default which can cause connectivity issues.

If your WiFi network shows up as one SSID and not a seperated 2.4GHz and 5GHz channel, it may need to be separated in order to connect a 300Mbps WiFi card reliably.

Please refer to your specific internet router’s documentation on information on how to ‘separate WiFi bands’.

Once you have split the bands on your router, connect to the 2.4GHz WiFi band.

If you are experiencing connectivity issues after this, please follow our guide on how to update your WiFi drivers.

This guidance does not apply to Stormforce Gaming systems featuring high performance 5GHz or WiFi 6 network adapters.

Contact Us

Call our team on 01925 287 008