Returning Stormforce units for repair:
If you are experiencing a problem with your PC use the contact details above to speak to one of our customer service team.
We will log the fault with our support team who will run through diagnostics and if the unit cannot be fixed using any at-home method, we will collect the unit free of charge on a weekday of your choosing.
Upon arrival it will be put through a PCB testing process to determine the fault and if a part requires a repair, this will be done before the unit is shipped back to you.
* If you are out of the warranty period, we will send you a quote via email and if you wish to proceed you can make payment via phone call. If you choose not to go ahead with the repair we will return your PC free of charge.
Repairs can take 5 to 10 working days, but don’t worry, we’ll let you know when your PC is ready to be dispatched.
Returning Stormforce units for refund:
*Unit must be returned within 28 days of purchase.
If you would like to return your unit and have purchased directly through Stormforce please contact us and we will collect the unit and give you a refund within 14 days.
If you purchased your system through one of our resellers you will need to contact them directly. See below for reseller returns information.