RETURNING STORMFORCE UNITS FOR REPAIR
Repair Terms & Conditions
- Please ensure you have a full system backup prior to return as your unit will be returned to original factory settings during the testing process, as per company practice. **To backup your data, Emails, Contacts, Pictures, Music, Movies etc please copy to a USB pen drive, external hard drive or disk prior to arranging the return** we do not offer a service to back data up.
- Laptop power adapters/chargers must be returned with Stormforce ExoBook Laptops
- You must return your unit as originally supplied therefore please remove any additional components. Additionally, any original removed components must be reinstalled into the PC prior to collection
- We only require the PC tower and no accessories. This includes all cables, aerials and accessories as these are not required to perform the repair, we are unable to accept liability if these are missing or damaged and a charge may apply to replace these.
- Remove any BIOS passwords you may have activated before the system is collected. If you cannot gain access to the BIOS, make us aware before the system arrives in our Service Centre.
- If your system has not been cleaned for a while, there may be a buildup of dust/debris. We would advise that the system is cleaned prior to being collected as a charge may be quoted for the cleaning of the system prior to the repair taking place. The charge will only be applied if we are unable to test the system due to the buildup of debris. We would recommend to clean the system every few months by removing any dust/debris that may build up over time. You do not need to use chemicals or liquids as this may void your warranty and cause damage to the system/components. You can purchase air blowers/compressed air to help with this
- Please ensure you adequately package the unit to avoid damage during transit, if you no longer have all of the original packaging we will be able to supply this but this may incur a charge. If you require replacement packaging please let us know. In some cases, depending on which components are installed into the system, these may need to be removed by yourself and collected separately to avoid damage – we will make you aware of this
- Once received and inspected if any physical damage is identified on the unit, we will contact you to inform you of our findings and provide you with a quote for a chargeable repair. Please note if you decide not to go ahead with a chargeable repair then the unit will be returned back to you as received. If the system is received back and the damage is due to transit, and this has been packaged corrected as per our guides, this will be logged with the courier if we arranged the collection. If you have returned the system back using your own courier then you will need to log this with them.
- Once tested if no hardware faults are detected, we will contact you to obtain further information in order to carry out additional tests. Afte the additional tests if the system is still deemed to be a No Fault Found, there may be a charge for this. This will be discussed at the time of our finding.
Packaging Your PC
How To Use Expanding Foam Packs
Replacement Packaging Guide
Contact Us
Call our team on 01925 287 008