RETURNING STORMFORCE UNITS FOR REPAIR
3 YEAR COLLECT, REPAIR AND RETURN WARRANTY
SYSTEM REPAIR GUIDE
If for any reason you are experiencing a problem with your system, please contact us on 01925 287 008 to speak to one of our expert advisers.
Our repair process works like this: we will log the fault with our support team, who will run through diagnostics - hopefully, this does the trick and you’re back up and running!
*Your warranty only covers hardware issues, not software
**If you are outside of your warranty period, we will provide a quote via email for repair. If you wish to process, payment can be made via a quick call. If you choose not to process - no problem, we’ll return your PC free of charge.
RETURNING STORMFORCE UNITS FOR A REFUND
*Unit must be returned within 28 days of purchase.
If you would like to return your unit and have purchased directly through Stormforce please contact us and we will collect the unit and give you a refund within 14 days.
If you purchased your system through one of our resellers you will need to contact them directly.
Frequently Asked Questions
How do I properly connect my monitor?
Make sure you are connecting your monitor into one of the graphics cards video connectors ports and not using the standard video ports from the motherboard.
Also please note, there maybe a plastic cap placed over the video outputs on the graphics card, you may need to remove the relevant cap to connect your monitor.
The following diagram shows how to connect your monitor:
How do I connect a Wi-Fi antenna?
Use the following screw guide to properly connect the Wi-Fi antenna.
If you are having issues connecting to Wi-Fi, please make sure that the two Wi-Fi antennas are screwed into the back of the PC.
I'm struggling to connect to Wi-Fi... How to download the latest Wi-Fi Drivers
A possible issue can be the driver, we have found that sometimes the wrong driver is installed by Windows. It reports the card as working but when connecting it either does not connect or drops the connection during use.
The driver update can be downloaded from: RTLWlanE_WindowsDriver_2024.0.4.208_Drv_3.00.0031_Win10.zip
This downloads as a ZIP file so will need to be extracted. To perform this right click on the file and click on Extract All, this should then bring up a wizard with “Show extracted file when complete” ticked automatically (if not, please tick this). Follow the wizard through and when complete you should be presented a series of files, run the Setup application and follow the prompts.
Once this has installed please follow the below which resets your network settings.
Click on Start
Select Network & Internet
Select Network Reset
Select Reset now
If after performing the above you continue to have issues with the wireless please contact us.
Wireless Problems that continue
Systems equipped with a 300Mbps/2.4GHz WiFi card may experience connectivity issues with dual band routers provided by Internet Service Providers.
ISP supplied routers from BT, Plusnet, Virgin and SKY have both 5GHz and 2.4GHz channels enabled automatically.
They will usually have the bands combined by default which can cause connectivity issues.
If your WiFi network shows up as one SSID and not a seperated 2.4GHz and 5GHz channel, it may need to be separated in order to connect a 300Mbps WiFi card reliably.
Please refer to your specific internet router’s documentation on information on how to ‘separate WiFi bands’.
Once you have split the bands on your router, connect to the 2.4GHz WiFi band.
If you are experiencing connectivity issues after this, please follow our guide on how to update your WiFi drivers.
This guidance does not apply to Stormforce Gaming systems featuring high performance 5GHz or WiFi 6 network adapters.
Talk to us over the phone
Call our team on 01925 287 008
Send us a message